Cancel

Not able to attend any more? Here's what you can do.

How can I cancel a booking?

If you or one of your party are no longer able to attend the Festival, hover over the delegate’s pass from the My Passes section of your My Account area, click on Pass Options and then Cancel Pass. Please make sure you are aware of our cancellation policy before you choose to cancel your booking.

Please view our Terms and Conditions.

Can I receive a refund or credit if I cancel my booking?

We regret that the Festival office will be unable to offer refunds or credits for any current or future festivals. However, it is possible to replace a delegate, via the My Passes section of your My Account area.

Please note an administration fee applies.

Until Midnight GMT Saturday 29 February 2020, delegates and Young Lions (incl. Complete, Networking, Lions Health and Young Lions passes) will be charged €155 + TVA per name change completed online, Students (incl. Complete Student and Lions Health Student) will be charged €95 + TVA per name change completed online.

From 00.01 GMT Sunday 1 March to Midnight GMT Sunday 31 May 2020, delegates and Young Lions (incl. Complete, Networking, Lions Health and Young Lions passes) will be charged €225 + TVA per name change completed online, Students (incl. Complete Student and Lions Health Student) will be charged €125 + TVA per name change completed online.

From 00.01 GMT Monday 1 June 2020, delegates and Young Lions (incl. Complete, Networking, Lions Health and Young Lions passes) will be charged €285 + TVA per name change completed online, Students (incl. Complete Student and Lions Health Student) will be charged €125 + TVA per name change completed online.

From Sunday 21 June 2020, it will no longer be possible to make a name change via your online account, however you will still be able to make a name change at the registration area of the Festival, if the badge has not already been collected.

I cancelled my booking by mistake, is there any way to reinstate it?

Yes. If you wish to reinstate a delegate pass, hover over the delegate’s pass from the My Passes section of your My Account area, click on Pass Options and then Reinstate Pass.

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Pass Manager – Reinstate Pass