Upgrade your pass

Want to change your pass? No problem, here's how...

Can I upgrade/downgrade a delegate pass?

You will be able to upgrade a delegate pass via the My Passes section of your My Account area. You will need to go to the Purchased Passes section, click on Pass Options and select Change Pass. From there you can select the option you would like to upgrade to and the pass will move back to your Pending Orders section. To complete your upgrade, you will need to proceed to checkout in order to pay the difference.

To downgrade a pass, please contact us. Please note our cancellation policy also applies to downgrades. Refunds and credits will not be issued for downgraded delegate passes.

Am I entitled to a refund if I downgrade a delegate pass?

Our cancellation policy also applies to downgrades. Refunds and credits will not be issued for downgraded delegate passes.

How much does it cost to upgrade a delegate pass?

If you decide to upgrade a delegate pass, you will only have to pay for the difference in price between the two passes.

When is the latest I can upgrade/downgrade a delegate pass?

You can upgrade/downgrade a delegate pass up until the last day of the Festival, Friday 26 June 2020.